Diseño de un plan de mejoramiento para la unidad de negocio de servicios generales Cali del grupo empresarial ACCIONPLUS S.A.
Trabajo de grado - Pregrado
2013-02-05
Ciencias Económicas y Administrativas - Administración de Negocios Distancia
The improvement plan presented in this document is the result of institutional self
arises from the interpretation of one of the students who take this project from
displaying an opportunity for improvement in the area of the company where he
works.
This project seeks to identify, analyze and propose solutions to the malfunction of
the General Services Unit Cali to design an improvement plan that contributes to
customer satisfaction, improving the working environment and increased the
profitability of the business.
In the first part of the study discusses the draft, where through an identification of
the problem and the symptoms and causes that produce it achieved diagnose and
control to define a forecast that identifies what the situation would improve or if no
such shortcomings, taking into account the background and requirements
regarding formalities required by the program for proper execution of the work.
As a second part of the work is carried out the research project, which is a
description of the company, market study, environment and industry in which in
order to identify its position against competitors and in turn achieve determined
through internal and external surveys which are the key to work.
The third part presents the results of any investigation and disclosed the proposed
strategies through a reformulation of strategic management, restructuring charges
and defines an action plan for the implementation and operation of all proposals
that are proposed improvement plan, finally presents the conclusions and
recommendations to the company.
It is hoped to present this plan to improve the Human Resources of the company
and achieve its implementation and short-term development.