Instrumentación de la Norma Técnica de Calidad NTC-GP 1000 en la Corporación Concejo Municipal de Armenia
López Betancourt, Andrés Fernando | 2015-05-12
The Municipal Council of Armenia Corporation considered essential to establish a system of
quality management, not only in order to comply with current regulations but also in order to
seek continuous improvement in the development of its functions, ensuring a high level of
quality and optimal service to the community in Armenia.
In this sense, the Municipal Council of Armenia has been proposed to achieve
certification in the implementation of the Technical Quality Standard for Public Management,
NTC-GP 1000, with the aim of improving quality in the provision of their services, satisfying the
community needs and strengthening its image as a public entity.
According to the above, the internship consists in developing the documentation process
of System Quality Management in accordance with the requirements and provisions of the
Technical Regulations mentioned, starting with a diagnosis of the current situation of the
corporation in relation to the standard, to end with the implementation of different formats,
procedures and other documentation created, allowing demostrate a sufficient degree of
compliance for subsequent certification by the entity.