Diseño E Implementación De Las Bases De Un Sistema De Gestión De La Calidad Para Una Biblioteca Universitaria
Ochoa Gallego, Maria Teresa | 2003-06-09
The main objectives of the present Grade Project is to design, and implement the bases of
Management Quality System for an University Library based on international guides and
standards type NTC ISO 9001:2000
This proposal was developed into Pontificia Universidad Javeriana of Cali, with the purpose
to improve the internal process and service offered toward academic university community.